Rental Guide
■ Reservations
Provisional Bookings
You may provisionally hold your preferred dates for 14 days from your request by phone or email. Provisional bookings are free of charge.
Please let us know whether you wish to proceed by 18:00 (JST) on the 14th day. If you have not decided by this deadline, your provisional booking will expire automatically, and customers next in line for the dates will be given priority.
If another customer enquires about overlapping dates during your provisional booking, we will contact you each time to ask whether you wish to proceed. We may also ask for an earlier decision if your intended rental date is approaching.
From Provisional Booking to Your Rental
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Once you let us know that you wish to proceed, we will send you instructions for the electronic rental agreement.
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Your booking is confirmed when we have verified your signature on the electronic agreement.
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Please pay a deposit of 30% of the total rental fee by bank transfer within 10 days of the agreement date.
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Please pay the remaining 70% by bank transfer no later than 14 days before your rental date.
For bookings made less than 14 days before the rental date, both the deposit and the balance are due when the agreement is concluded.
For credit card payments, please see “Payment” below.
Booking Window
We accept both provisional and confirmed bookings from 180 days before the intended rental date.
Please contact us if you are planning a long-term rental or regular bookings throughout the year.
■ Payment
Payment can be made by bank transfer to our designated account or by credit card.
We accept VISA and MasterCard only.
For credit card payments, the full amount must be paid in one payment at the time of booking.
■ Extensions & Cancellations
Extending Your Rental
Rentals may be extended until 21:00 (JST) for an additional fee. Please contact us as early as possible if you would like an extension.
An extension may be possible if there is no subsequent booking, but we may be unable to accommodate it because of the cleaning schedule.
Cancellation Fees
The following cancellation fees apply to the total rental fee.
Cancellation notice | Cancellation fee |
|---|---|
61 or more days before the rental date | 30% |
60–8 days before the rental date | 60% |
7 days before the rental date or later | 100% |
■ Using the Space
Viewings
To arrange a viewing, please contact us through our enquiry form at least one week before your preferred viewing date.
Rental Hours
Standard rental hours are 10:00–19:30 (JST). Use outside these hours is permitted only if we have approved the hours before your rental date.
All loading, unloading and departure must be completed within your rental hours.
Restrictions
We do not admit groups or individuals who present concerns regarding conduct or safety.
As the spaces are in residential neighbourhoods, loud sound and parties are prohibited.
Playing Music
Music may be played only at a volume typical of a residential apartment, without disturbing neighbours or occupants of other floors.
Rearranging Furniture & Equipment
You may rearrange the furniture and equipment. Please restore everything to its original position after use.
Tape on Walls, Floors & Ceilings
Attaching tape to walls, floors or ceilings is prohibited.
Additional Furniture & Equipment
We cannot provide items beyond the furniture and equipment already available at the space. If you need additional items, please arrange them directly with a furniture or equipment rental company.
Parking for Loading & Unloading
Street parking for loading or unloading is prohibited because it obstructs traffic. Nakameguro has a loading and unloading parking space, which is shared with our company. At our other spaces, please use a nearby paid car park.
Receiving & Sending Deliveries
We do not receive or send deliveries on your behalf. Please make all arrangements yourself.
Smoking & Fire
Smoking is prohibited throughout the buildings. Please also refrain from smoking on the street or on neighbouring properties.
The use of fire is strictly prohibited.
If a fire occurs, you will be charged for restoring the building and for compensation payable to occupants of other floors, neighbours and other affected parties.
Food & Drinks
You may bring food and drinks. Please avoid items with strong odours that may inconvenience the next users.
Cooking inside the space is prohibited.
Bringing or serving alcohol is generally prohibited.
Waste Disposal
Please take all your rubbish with you.
If you are unable to take your rubbish with you, we can dispose of it by prior arrangement for JPY 500 per 45-litre bag.
Waste must be separated into burnable rubbish, non-burnable rubbish, and cans, glass bottles and PET bottles.
We can dispose of cardboard for JPY 500 per 10 sheets.
Long-Term & Regular Rentals
Please contact us early about long-term rentals. We consider these requests individually.
Please contact us separately about regular rentals throughout the year.