FAQ

Standard rental hours are 10:00–19:30 (JST). Use outside these hours is permitted only if we have approved the hours before your rental date.All loading, unloading and departure must be completed within your rental hours.

Rentals may be extended until 21:00 (JST) for an additional fee. Please contact us as early as possible if you would like an extension.An extension may be possible if there is no subsequent booking, but we may be unable to accommodate it.

Parking is not available, except for the loading and unloading parking space at Nakameguro. Please use a nearby paid car park.The parking space at Nakameguro is shared with our company.

Smoking is prohibited throughout the buildings. Please also refrain from smoking on the street or on neighbouring properties.The use of fire is strictly prohibited.If a fire occurs, you will be charged for restoring the building and for compensation payable to occupants of other floors, neighbours and other affected parties.

You may bring food and drinks. Please avoid items with strong odours that may inconvenience the next users.Cooking inside the space is prohibited.Bringing or serving alcohol is generally prohibited.

Payment can be made by bank transfer to our designated account or by credit card.We accept VISA and MasterCard only.For credit card payments, the full amount must be paid in one payment at the time of booking.

You may rearrange the furniture and equipment. Please restore everything to its original position after use.Attaching tape to walls, floors or ceilings is prohibited.

Please take all your rubbish with you.If you are unable to take your rubbish with you, we can dispose of it by prior arrangement for JPY 500 per 45-litre bag.Waste must be separated into burnable rubbish, non-burnable rubbish, and cans, glass bottles and PET bottles.We can dispose of cardboard for JPY 500 per 10 sheets.

We do not admit groups or individuals who present concerns regarding conduct or safety.As the spaces are in residential neighbourhoods, loud sound and parties are prohibited.

Street parking for loading or unloading is prohibited because it obstructs traffic. Nakameguro has a loading and unloading parking space, which is shared with our company.At our other spaces, please use a nearby paid car park.

To arrange a viewing, please contact us through our enquiry form at least one week before your preferred viewing date.

Music may be played only at a volume typical of a residential apartment, without disturbing neighbours or occupants of other floors.

The following cancellation fees apply to the total rental fee.61 or more days before the rental date: 30%60–8 days before the rental date: 60%7 days before the rental date or later: 100%

We do not receive or send deliveries on your behalf. Please make all arrangements yourself.

Please contact us early about long-term rentals. We consider these requests individually.Please contact us separately about regular rentals throughout the year.We accept both provisional and confirmed bookings from 180 days before the intended rental date.

We cannot provide items beyond the furniture and equipment already available at the space. If you need additional items, please arrange them directly with a furniture or equipment rental company.